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Junior IT Service Delivery

We are looking for a Junior IT Service Delivery professional who will be responsible for providing the organization with 1st level IT service support, ensuring security standards, and applying the roll-out of global and local guidelines.

The candidate will support his manager in providing a population of 300+ employees in Milano (2 offices) with the appropriate 1st level support concerning both client and software installment and update, as well as User IT infrastructure troubleshooting.


Main Accountabilities


  • Client installation / update (Laptops & desktops)
  • Installation / Configuration of corporative software (iPhones & iPads)
  • Direct contact with the Global IT team and with other affiliates
  • User IT infrastructure
  • Server environment (1 level)
  • Network / Wlan (1 level)
  • Administration of Service Now
  • Administration of Active Directory
  • Responsibility of HP service manager
  • Addition folder permission
  • Addition software installation
  • User training and onboarding (Windows, Outlook, etc.)
  • User communication regarding security, rules, usage
  • Improve the failure points identified in audit sessions
  • Partner of the Business regarding specific IT requests


Your Profile

We are looking for an open-minded IT professional with a resilient attitude. The ideal candidate will possess a caring personality, as well as strong communication skills. Please apply if you meet the following requirements:


  • Italian mother-tongue with good English proficiency
  • minimum 2-3 years of experience in providing 1st Level IT support to a significant population of users
  • Bachelor degree is a plus
  • Excellent communication and conflict-resolution skills
  • Strong user-focus and ability to think ahead
  • Flexible, adaptable and responsive to change