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Ship Key contact Administration Specialist

Are you eager about navigating the exciting world of high-quality service and products in the cruise business? Within our Procurement & Supply Chain department, you’ll have the opportunity to contribute to the administrative management of the shop’s invoices for the fleet.

Who we are:

Welcome to our global family! We take pride in our diverse community of over 20,000 professionals from 70 different countries and cultures. At Costa, we believe in open communication, positivity, and support. We foster an environment built on trust and transparency, where everyone’s voice is heard.

How you’ll live your ambition:

From our offices in Genoa, as a Fulfillment Specialist, you will be in charge for the financial aspect in order to control the flow of credit notes to suppliers. You will maintain the alignment with different and complementary department as shop operation, finance, logistic in order to have a complete view about the order and receiving process.

Demonstrate your passion

  • You have a pivotal role for the daily control of invoices blocked on Archiflow (system to manage the difference between invoice and reconcile items on board), checking causes of blocking and relative unlocking with insertion of the correct documentation and descriptive reasons (only quantity discrepancy no for price)
  • You are in charge for checking and loading requests.
  • You will ensure that all requests from assigned ships are checked and uploaded on the day of receipt in the CT Corporate system (Crunch Time).
  • Constant Collaboration with Operations, Procurement, and Logistics Departments. Constantly collaborate with Operations, Purchasing, and Logistics Departments to resolve procurement issues for assigned ships and area of responsibility.

Get things right

  • You will participate to regular meeting to be updated on the status of the orders and invoices.
  • You will be in charge to Investigate the reasons for the discrepancies and what went wrong, searching for discrepancy origin on the order system. Provide the request documents from logistics and ship, request for documentation from suppliers certifying delivery.
  • Control of Quantity Differences in Orders. Check differences in orders and seek the best solution by involving the supplier. Make contact with Administration to resolve quantity issues found between shipload and supplier invoice.
  • Pre/Post Load Discrepancies Management. Monitor pre/post cargo discrepancies and seek the best solution by involving the supplier and the ship. Make contact with the Procurement Office, Ship and Supplier to resolve issues reported by the ship.
  • Follow-up Reports for Manual Order Analysis for Costa.

What makes you unique

  • Previous experience in supply chain management or related roles is preferred.
  • Like a global citizen, you are familiar with the English language.
  • Knowledge, including academic, of operational and administrative procedures related to procurement and logistics.
  • Bachelor’s degree in Logistics, Economics, Business Management or a related field.
  • Certifications or specific courses in Supply Chain Management or Logistics will be considered a plus.
  • Effective Communication: Ability to communicate clearly with assigned ships, suppliers and internal departments.
  • Time Management: Ability to handle multiple tasks simultaneously and meet deadlines.
  • Collaboration: Ability to work in teams with internal departments and suppliers.

Why Costa

  • Your role is going to shape our Procurement & Supply Chain strategy. We can offer you the opportunity to explore your potential in the cruise industry, working with high-quality standards and international stakeholders.
  • You’ll be a vital part of our Genoa office, where our strategies come to life and our ships set sail. Plus, you’ll have the flexibility to work remotely, adding an extra layer of freedom to your experience.