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Settore funzionale

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Descrizione

Main Responsibilities:

  • Responsible for maintaining and managing the day to day operations with the Customer and to highlight and process all exceptional situations involving the appropriate internal and external resources.
  • The role may cover the execution of the following processes according to current Business policies, procedures and checklists (in varying degrees of complexity and independence):
  • Order Management (Entry, Tracking, Changes, portfolio maintenance, Trouble Shooting) via SAP, Foresales, EDI and eCommerce.
  • Samples orders, free goods, POP and catalogues.
  • Responsible to process customer debit and credit memo requests with the help of the Team Leader.
  • Customer Master Data (creation/maintenance of sales area data, CMIR, discount/surcharges, dependent data maintenance, VAS, partnering).
  • Complaint Processing (Capture complaints, initiate repair action, support root cause / corrective action process).
  • Return Process.
  • Provide Order confirmation, proforma invoices and delivery status.
  • Shipments manuals in collaboration with other departments.
  • Consignment warehouse management (replenish, monitor, bill and returns).
  • Agents/Distributors and Account managers support.
  • Rebates management and processing of rebate settlements.
  • Assist in resolving Accounts Receivable and Credit related issues.
  • Interactions with other sub-processes (Sales, Finance, Merchandising, communication, Legal, and Operations).
  • Visit Key Accounts, participate to Sales Meeting and Fairs.

Skills & Experiences:

  • High School or equivalent Business education;
  • Minimum 2 years Customer Service experiences with an ability to deal with customers professionally;
  • Experience in sales is considered a plus;
  • Communication skills – verbal and written;
  • Team Spirit;
  • Customer Orientation;
  • Bias for Action;
  • Self-organization;
  • Analytical Skills;
  • Listening and phone Skills;
  • Ability to work under pressure;
  • Extensive knowledge of Microsoft Office, SAP knowledge preferred;
  • Good english skills .

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